Delivery Policy

Effective Date: 10 October 2026

At Cherish Floral, we offer Same Day Delivery for Fresh Flowers and Soap Flowers to selected areas in KL, PJ & Klang Valley.

Our studio is located at Sunway Pyramid. All orders are hand-delivered by our delivery partner. We do not offer courier or postal delivery at the moment.

Prefer to collect? You can also pick up your order for free at our Sunway Pyramid store.

Delivery Zones and Fees

Your delivery fee is based on your delivery postcode. It is shown automatically at checkout.

Zone	Main areas	Delivery fee	Minimum order
Zone 1	Bandar Sunway, Subang Jaya, USJ, Petaling Jaya, Puchong, Shah Alam (nearby), Bangsar South	RM15 FREE delivery for purchase above RM150	RM49
Zone 2	KL City Centre, KLCC, Bangsar, TTDI, Mont Kiara, Damansara, Sri Petaling, Bukit Jalil, Shah Alam	RM25 FREE delivery for purchase above RM250	RM49
Zone 3	Klang, Cheras, Seri Kembangan, Serdang, Setapak, Wangsa Maju, Kepong, Sentul, Segambut, Ampang Hilir, Setia Alam	RM35 FREE delivery for purchase above RM350	RM100
Zone 4	Putrajaya, Cyberjaya, Kajang, Ampang, Sungai Buloh, Batu Caves	RM45 FREE delivery for purchase above RM350	RM100

Areas are a guide only. Big areas like Petaling Jaya, Puchong and Shah Alam have postcodes in more than one zone. Your exact zone depends on your postcode. You can check it in the cart or at checkout.

Zone 1 (RM15, FREE delivery for purchase above RM150): show all postcodes

40100, 40200, 40300, 40400, 40675, 40702, 46000, 46050, 46100, 46150, 46200, 46300, 46350, 46700, 47140, 47160, 47170, 47180, 47190, 47200, 47300, 47301, 47400, 47410, 47500, 47600, 47610, 47620, 47630, 47640, 47650, 58200, 59200

Zone 2 (RM25, FREE delivery for purchase above RM250): show all postcodes

40000, 40150, 40170, 40450, 40460, 40470, 40800, 46400, 47100, 47110, 47120, 47130, 47150, 47308, 47800, 47810, 47820, 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50460, 50470, 50480, 50490, 50988, 51000, 52200, 55000, 55100, 55300, 57000, 57100, 58000, 58100, 59000, 59100, 60000

Zone 3 (RM35, FREE delivery for purchase above RM350): show all postcodes

40160, 41000, 41050, 41100, 41150, 41200, 41250, 41300, 41400, 41700, 42100, 43200, 43300, 43400, 47830, 51100, 51200, 52000, 52100, 53000, 53300, 54000, 54100, 54200, 55200, 56000, 56100

Zone 4 (RM45, FREE delivery for purchase above RM350): show all postcodes

43000, 47000, 53200, 62000, 62050, 62100, 62150, 62200, 62250, 62300, 63000, 63100, 63200, 63300, 68000, 68100

Postcodes not on our list are outside our delivery area. Self Pickup is available at our Sunway Pyramid shop, or WhatsApp us at +60 17-878 0283 and we will be happy to help.

Some large or hillside areas within a postcode may need an extra delivery charge. If so, we will contact you before delivery.

Same Day Delivery Cut-off

Orders placed before 2:00 PM (Monday to Sunday) are eligible for Same Day Delivery, subject to product availability and delivery capacity.

Orders placed after 2:00 PM will be delivered on the next available delivery day.

Delivery fees may be higher during peak festive periods. The final delivery fee is always shown before payment is completed.

Delivery Address

Please ensure the delivery address is complete and accurate.

For the best delivery experience, we recommend using an address recognised by Google Maps.

Incorrect or incomplete addresses may result in delivery delays or additional delivery charges.

Recipient Availability

Please ensure the recipient or an authorised representative is available to receive the order.

If we are unable to contact the recipient, we will attempt to contact the sender.

If neither the sender nor recipient can be contacted, our delivery partner may leave the order at a reception, security counter, parcel collection area or another safe location at the delivery address where appropriate.

Multiple Delivery Addresses

Each delivery fee covers one delivery address only.

If you wish to send flowers to multiple addresses or on different delivery dates, please place separate orders.

Delivery Delays

While we always strive to deliver on your selected delivery date, delays may occur due to circumstances beyond our control, including:

• Heavy traffic
• Severe weather
• Road closures
• Public events
• Peak festive periods
• Other unforeseen circumstances

We appreciate your patience and understanding.

Delivery Completion

Responsibility for the order transfers to the recipient once delivery has been successfully completed.

Delivery Enquiries

If you experience any delivery issues or delays, please contact our Customer Support team and we will be happy to assist.