Refund & Returns Policy

Effective Date: 10 October 2026

At Cherish Floral, customer satisfaction is important to us. If you experience an issue with your order, please contact us and we will do our best to resolve it promptly.

Fresh Flowers

Due to the perishable nature of Fresh Flowers, we are unable to accept returns or exchanges.

If your order arrives damaged, incorrect or significantly different from what was ordered, please contact us within 2 calendar days of delivery and include clear photographs for our review.

Where appropriate, we may offer a replacement, store credit or refund at our discretion.

Soap Flowers

Returns or exchanges may be accepted if:

• The incorrect item was received.
• The product arrived damaged during transit.
• The item has a manufacturing defect.

Please notify us within 2 calendar days of receiving your order together with supporting photographs.

Non-Returnable Items

We are unable to accept returns or provide refunds for:

• Change of mind.
• Incorrect orders placed by customers.
• Personalised or customised products.
• Products damaged due to misuse or improper care.
• Products showing normal wear after use.

Approved Refunds

Approved refunds will be processed using the original payment method.

Please allow 7 to 14 business days for the refund to appear, depending on your payment provider.

Product Substitutions

Flowers are seasonal and subject to availability.

Where necessary, we reserve the right to substitute flowers, foliage, wrapping materials or accessories with alternatives of equal or greater value while maintaining the overall style, colour palette and quality of the arrangement.